Make it clear why a customer can have confidence in you - Since face-to-face interaction is taken out of online transactions, you need to find other ways to establish trust between you and your visitors. Always include an “About” page to allow site visitors the chance to get to know about you and what you do on a slightly deeper level. Strategies such as displaying professional organization memberships/partnerships and site security measures are a good way to build confidence in your company and any transactions made on your website. Post testimonials from past customers to show that you have experience and a positive reputation. If you sell product from your site, consider utilizing customer reviews to put third-party opinions behind the product and services you offer.

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